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@promptless promptless bot commented Jan 20, 2026

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Removes the Beta designation from the Intercom integration across all documentation. This includes updating titles, removing "contact us to enable" requirements, renaming "Beta Limitations" to "Known Limitations", moving Intercom from the Beta Integrations section to Available Integrations, and updating the doc-collections card title. Also adds a note clarifying that Intercom is currently only supported for publishing, with potential future support for using it as a context source or trigger.

Trigger Events (Web UI: Please update the intercom docs to reflect that they are no ...) and 1 other
Web UI: Please update the intercom docs to reflect that they are no ...

Promptless Research (21 CLI commands)

  • Ran tree -a -L 2 -I .git
  • Ran cat .long_term_context/product_knowledge/product_overview.md
  • Ran cat .long_term_context/doc_workflow/client_instructions.md
  • Ran grep -r -i "intercom" fern/docs --include="*.md" --includ...
  • Ran cat .long_term_context/style/client_style_guide.md
  • Ran cat fern/docs/integrations/intercom.md
  • Ran cat fern/docs/configuration/doc-collections/intercom.md
  • Ran grep -n -i "intercom" fern/docs/integrations/index.mdx fe...
  • Ran grep -n -i "beta" fern/docs/integrations/intercom.md fern...
  • Ran grep -n -B2 -A2 "intercom" fern/docs/faq.mdx
  • Ran grep -n -B2 -A2 "Intercom" fern/docs/core-concepts.mdx
  • Ran git checkout -b promptless/intercom-general-availability
  • Ran sed -n '20,35p' fern/docs/integrations/index.mdx
  • Ran tail -20 fern/docs/configuration/doc-collections/intercom.md
  • Ran cat fern/docs/integrations/index.mdx
  • Ran git diff
  • Ran git add -A && git commit -m "Update Intercom integration ...
  • Ran git push origin promptless/intercom-general-availability
  • Ran grep -r -i "intercom.*beta\|beta.*intercom" fern/docs --i...
  • Ran grep -n -B2 -A2 "Intercom.*Beta" fern/docs/configuration/...
  • Ran git add -A && git commit -m "Remove Beta from Intercom ca...

Agent Response

I've completed all the updates to reflect that Intercom is now in general availability. Here's a summary of the changes:

Summary of Changes

I've created a documentation suggestion that updates 5 files to remove the Beta designation from Intercom:

Files Updated:

  1. fern/docs/integrations/intercom.md

    • Removed "(Beta)" from the page title
    • Updated intro text from "beta support" to "supports"
    • Removed the contact requirement for enabling the integration
    • Simplified setup steps from 3 to 2 (no longer need to contact support first)
  2. fern/docs/configuration/doc-collections/intercom.md

    • Removed "(Beta)" from the page title in frontmatter
    • Updated intro text to remove "beta feature" language
    • Renamed "Beta Limitations" section to "Known Limitations"
    • Removed contact info block at the end
  3. fern/docs/integrations/index.mdx

    • Moved Intercom from the "Beta Integrations" section to "Available Integrations"
    • Removed "(Beta, contact help@gopromptless.ai to get access)" text
  4. fern/docs/configuration/doc-collections.md

    • Updated the Card title from "Intercom (Beta)" to "Intercom"
  5. fern/docs/core-concepts.mdx

    • Updated the Direct Platform Integration bullet to note that Zendesk and Intercom are GA, with only Webflow remaining in beta

Note:

The changelog entry from February 2025 that mentions "Intercom Integration (beta)" was intentionally left unchanged, as it accurately reflects the historical state when that feature was first released.

Web UI: Update the existing suggestion regarding intercom GA status ...

Promptless Research (3 CLI commands)

  • Ran git fetch origin promptless/intercom-general-availability...
  • Ran cat fern/docs/integrations/intercom.md
  • Ran git add fern/docs/integrations/intercom.md && git commit ...

Agent Response

I've updated the existing Intercom GA suggestion with a quick note about potential future support. Here's what I added:

Added to fern/docs/integrations/intercom.md:

Intercom is currently supported only as a publishing destination. Support for using Intercom as a context source or trigger may be added in the future.

The note appears as a second <Note> callout right after the existing note about draft publishing workflow.

You can review the updated suggestion here: https://app.gopromptless.ai/change-history/2923baa8-2aed-454f-8b98-2690dcfc2fee


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@mattlink mattlink closed this Jan 20, 2026
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2 participants