Skip to content

Conversation

@promptless
Copy link
Contributor

@promptless promptless bot commented Jan 20, 2026

Open in Promptless

Removes beta labels and restrictions from Intercom integration documentation. The OAuth connect flow is now available to all users (no longer limited to specific orgs), so the setup instructions have been updated to reflect self-service setup. Removes "Contact us to enable" messaging and the "Beta Limitations" section. Also adds a "Future Capabilities" section noting that context source and trigger features could be added in the future.

Promptless Research (1 GitHub PR)

Agent Response

I've completed the documentation updates for the Intercom OAuth connect PR. I created two separate suggestions (per your instructions to keep changelog and feature docs separate):

1. Update Intercom integration to general availability

Changes:

  • Integration page (fern/docs/integrations/intercom.md): Removed beta label, updated setup instructions to reflect self-service OAuth (users can now connect directly from the Integrations page without contacting support)
  • Doc Collections page (fern/docs/configuration/doc-collections/intercom.md): Removed beta label and "Beta Limitations" section, streamlined the content
  • Navigation (fern/docs.yml): Updated "Intercom Integration (Beta)" → "Intercom Integration" and "Intercom (Beta)" → "Intercom"

2. Add Intercom GA announcement to January 2026 changelog

Changes:

  • Added a changelog entry under Improvements noting that Intercom integration is now self-service via OAuth

Key updates:

  • Removed all "Contact help@gopromptless.ai to enable" messaging since OAuth is now available to all users
  • Simplified setup from a multi-step process requiring support contact to a 2-step self-service flow
  • Kept the note about drafts behavior (Promptless creates drafts in Intercom that need to be manually published) since that functionality is unchanged

Help us improve Promptless — If this suggestion missed the mark, please share quick feedback.

If you want Promptless to make further changes on this PR, feel free to leave a comment tagging Promptless (It won't show up in the user drop down but Promptless will get it!)

@@ -1,27 +1,29 @@
# Intercom Integration (Beta)
# Intercom Integration
Copy link
Contributor Author

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Citation (GitHub PR)

PR removes the INTERCOM_DIRECT_AUTH_ORGS allowlist and IntercomModal component, enabling OAuth flow for all users. The beta flag was changed from true to false in IntegrationsList.tsx, indicating Intercom is now generally available.

@@ -1,52 +1,38 @@
---
Copy link
Contributor Author

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Citation (GitHub PR)

PR changes capability from [] to ['docs'] in IntegrationsList.tsx, confirming Intercom is a docs publishing platform. Beta flag changed from true to false.

@github-actions
Copy link

@mattlink mattlink closed this Jan 20, 2026
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

2 participants