From 2f0684d8cce454dc8318e02556b848885e2835ed Mon Sep 17 00:00:00 2001 From: mike clark Date: Fri, 16 Jan 2026 14:28:36 +0000 Subject: [PATCH 1/3] adding clarity to final invoices that they include usage and current package fee --- src/pages/docs/platform/pricing/free.mdx | 2 +- src/pages/docs/platform/pricing/pro.mdx | 4 ++-- src/pages/docs/platform/pricing/standard.mdx | 2 +- 3 files changed, 4 insertions(+), 4 deletions(-) diff --git a/src/pages/docs/platform/pricing/free.mdx b/src/pages/docs/platform/pricing/free.mdx index 7f2c77af7b..b685088efe 100644 --- a/src/pages/docs/platform/pricing/free.mdx +++ b/src/pages/docs/platform/pricing/free.mdx @@ -58,7 +58,7 @@ To downgrade your account to a Free package: 2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu. 3. Click the **Downgrade** button. -If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month. +If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee and any usage for the previous month. ## Close your account diff --git a/src/pages/docs/platform/pricing/pro.mdx b/src/pages/docs/platform/pricing/pro.mdx index 64134d48e6..7514d32419 100644 --- a/src/pages/docs/platform/pricing/pro.mdx +++ b/src/pages/docs/platform/pricing/pro.mdx @@ -69,9 +69,9 @@ To downgrade your account from a Pro package: 2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu. 3. Click the **Downgrade** button. -If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month. +If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month. -If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month. +If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month. ## Close your account diff --git a/src/pages/docs/platform/pricing/standard.mdx b/src/pages/docs/platform/pricing/standard.mdx index 9dbbaae187..bf90a4b1b8 100644 --- a/src/pages/docs/platform/pricing/standard.mdx +++ b/src/pages/docs/platform/pricing/standard.mdx @@ -69,7 +69,7 @@ To downgrade your account from a Standard package to Free: 2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu. 3. Click the **Downgrade** button. -If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month. +If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Standard package fee and any usage for the previous month. ## Close your account From 39223a65bdbe35a00df1920bd5132f8af29204f4 Mon Sep 17 00:00:00 2001 From: mike clark Date: Fri, 16 Jan 2026 14:53:53 +0000 Subject: [PATCH 2/3] Updated support section of Pro package to mention Pro instead of Standard --- src/pages/docs/platform/pricing/pro.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/pages/docs/platform/pricing/pro.mdx b/src/pages/docs/platform/pricing/pro.mdx index 7514d32419..c6bd329e05 100644 --- a/src/pages/docs/platform/pricing/pro.mdx +++ b/src/pages/docs/platform/pricing/pro.mdx @@ -33,7 +33,7 @@ The Pro package has a monthly fee of $399, plus your usage. You are always bille ## Support -Standard package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 2 business hours for system impediments or system down. +Pro package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 2 business hours for system impediments or system down. ## Upgrade from Free to Pro From 2d5daad2fad2a973e10dcfbe14b6d361ad9cfb84 Mon Sep 17 00:00:00 2001 From: mike clark Date: Fri, 16 Jan 2026 15:01:11 +0000 Subject: [PATCH 3/3] updated pro support SLA to 4 hours to match what is on pricing page https://ably.com/pricing and on support portal when logged in as pro account --- src/pages/docs/platform/pricing/pro.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/pages/docs/platform/pricing/pro.mdx b/src/pages/docs/platform/pricing/pro.mdx index c6bd329e05..7b7ac219c4 100644 --- a/src/pages/docs/platform/pricing/pro.mdx +++ b/src/pages/docs/platform/pricing/pro.mdx @@ -33,7 +33,7 @@ The Pro package has a monthly fee of $399, plus your usage. You are always bille ## Support -Pro package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 2 business hours for system impediments or system down. +Pro package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 4 business hours for system impediments or system down. ## Upgrade from Free to Pro